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What's An IVR? PDF Print E-mail
Written by Michael Keilhofer   

The IVR (Interactive Voice Response) system in today’s world is, in essence, an intelligent communications Server that offers a myriad of voice and data services.

Consumers have become more comfortable utilizing the time and cost saving IVR systems to deal with large corporations.  As a result of their ongoing acceptance, new IVR related applications are constantly being developed.

Last Updated ( Monday, 02 October 2006 )
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System Reliability PDF Print E-mail
Written by Michael Keilhofer   

Reliability is a measure of how confident we are that an attempted call will be successful. Reliability can be addressed by reviewing three major areas:

  1. The hardware.
  2. The software.
  3. The network.

Redundancy and high-availability are the two terms most often used to describe how reliability is improved. Use of either of these can result in increased reliability.

Last Updated ( Saturday, 02 September 2006 )
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Remote Management PDF Print E-mail
Written by Michael Keilhofer   

When we say "Remote management" we're talking about the ability to perform OAM&P (Operations, Administration, Maintenance, and Provisioning) from a system other than the IP PBX, IVR, or other Server.

 

This is usually set a network (TCP) based applications or web pages that allow administrators and users access to the various OAM&P data and functions.

Last Updated ( Saturday, 02 September 2006 )
 
IP-PBX PDF Print E-mail
Written by Michael Keilhofer   

An IP-PBX is a customer premises business phone system which in years past was called a Private Branch Exchange or PBX. A PBX manages telephones (extensions) throughout the enterprise and acts as a Switch for voice calls, in this case, using VoIP (Voice over IP) technologies.

 

While an IP-PBX will have the same basic set of call features and functionality as a traditional or legacy PBX it may also have several additional features such as the ability automatically redirect callers to the location of any user, the use of soft phones, etc.

Last Updated ( Saturday, 02 September 2006 )
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